KaylaHairCo does not accept any returns or exchanges at this time, Due to the nature and health stature of our products, ALL SALES ARE FINAL. We do not offer a return or exchange policy as hair is a health risk to return/exchange/etc. Once orders have been placed, there are NO CANCELLATIONS, MODIFICATIONS, ADJUSTMENTS, OR CHANGES to orders. If you file a dispute with us and you did not speak to us regarding your order, and you have signed for your hair LEGAL ACTIONS will be taken upon you. For questions regarding your order please contact us by email at kaylahairco@yahoo.com and we will do our best to assist.